Terms of Sale and Licence

Last updated 23 October 2026

In short

• You buy Alphred once, for €89. There is no subscription and nothing recurring.
• You install it on your own web hosting. Your data stays on your server.
• You may use it for your own business, on as many of your own installations as you like. You may not resell or redistribute it.
• Updates are included for twelve months. After that they cost €29 a year if you want them. Your copy keeps working either way.
• No support is included.
• Not happy, for any reason? Tell us within 30 days and you get your money back.

This summary is for convenience. The terms below are what applies.

1. Who you are buying from

Alphred is sold by:

Satellite Production House

Payment is processed by Paddle.com Market Ltd, which acts as merchant of record for the sale. Your contract for the purchase is with Paddle; the licence to use the software, set out below, is granted by us. Paddle's own terms and privacy policy apply to the payment transaction.

2. What you are buying

Alphred is a self-hosted web application for production management, delivered as a downloadable archive containing PHP source files and installation instructions. It is software you install and run on hosting you control.

You are buying:

• the version of Alphred current at the time of purchase;
• a licence to use it as described in §4;
• updates released within twelve months of purchase (§6).

You are not buying a hosted service, an account, storage, backups, or support. We do not host your data, and we have no access to it.

3. Requirements

Alphred requires web hosting with PHP 8.1 or newer and a MySQL or MariaDB database, and a database user able to create tables. It is your responsibility to confirm your hosting meets these requirements. §8 explains what happens if it does not.

4. Licence

On payment, you are granted a perpetual, worldwide, non-exclusive licence to:

• install and use Alphred for your own business or personal purposes;
• install it on as many servers as you control;
• modify the source code for your own use.

You may not:

• resell, sublicense, rent, or redistribute Alphred, modified or unmodified;
• publish the source code, in whole or in substantial part;
• remove or alter copyright notices in the source;
• offer Alphred, or a derivative of it, as a hosted service to third parties.

Installing Alphred for a client, on hosting that client controls, is permitted provided a separate licence has been bought for that installation.

The licence is perpetual. It does not expire, and it does not depend on any continuing payment, licence check, or connection to us. Nothing in Alphred contacts us or stops working over time.

5. Delivery

Delivery is by download link, sent to the email address given at checkout, immediately on successful payment. Keep that email: it is your copy of the software.

If the link does not arrive within one hour, check your spam folder and then contact us at the address on our website. We will resend it.

6. Updates

Updates released within twelve months of your purchase date are included at no extra cost, and are sent to the same email address.

After twelve months, continued updates are available for €29 per year. This is optional. If you do not renew:

• your installation continues to work exactly as it does;
• nothing expires, degrades, or stops functioning;
• you may renew later at any time.

We do not guarantee any particular update, feature, or release schedule.

7. Right of withdrawal

Under EU consumer law, a consumer normally has fourteen days to withdraw from a distance purchase.

We do not ask you to waive that right. Our refund guarantee in §8 runs for thirty days and is unconditional, so it is more generous than the statutory right in every respect, and it applies whether you are buying as a consumer or in the course of a business.

8. Refunds

If you are not happy with Alphred for any reason, email the address on our websitewithin 30 days of purchase and we will refund you in full. No reason is required and no conditions apply.

Refunds are issued by Paddle to the original payment method and typically appear within five to ten working days, depending on your bank.

Nothing in this section limits any statutory right you may have as a consumer.

9. Support

No support is included in the purchase price. Alphred is built by one working cinematographer and shared as-is.

We will, as a courtesy and without obligation:

• resend your download link;
• help with a failed installation to the extent covered by §8.

We do not undertake to answer usage questions, adapt Alphred to your workflow, fix bugs on a timetable, or assist with your hosting, server configuration, or data.

10. Your data and your responsibilities

Alphred runs on your hosting. You are responsible for:

• the security of your server, including keeping it behind HTTPS;
• your own backups;
• compliance with data protection law in respect of any personal data you enter about clients or crew.

We do not process, store, or have access to any data you enter into Alphred. We are not a processor of that data within the meaning of the GDPR.

Alphred provides a one-click database backup and writes an automatic backup weekly, but taking and storing backups remains your responsibility.

11. Warranty and liability

Alphred is provided as it is. We do not warrant that it will be uninterrupted or error-free, or that it will meet any particular requirement of yours.

To the fullest extent permitted by law, our total liability arising out of or in connection with the software or these terms is limited to the amount you paid for it.

We are not liable for indirect or consequential loss, including lost profit, lost work, lost bookings, or loss or corruption of data.

Nothing in these terms excludes or limits liability for intent, gross negligence, death or personal injury, or any liability that cannot lawfully be excluded — including, where you are a consumer, statutory conformity rights in respect of digital content.

12. Changes to these terms

We may change these terms for future purchases. The terms that apply to your purchase are those published at the time you bought.

13. Governing law

These terms are governed by the law of the Netherlands. Disputes are subject to the jurisdiction of the competent court in Den Haag, without prejudice to any right you may have as a consumer to bring proceedings in your own country of residence.