Refund Policy
Last updated 23 October 2026
30-day money-back guarantee
If you are not happy with Alphred for any reason, email the address on our website within 30 days of your purchase and we will refund you in full.
You do not need to give a reason. You do not need to justify the request.
Refunds are issued by Paddle to your original payment method and typically appear within five to ten working days, depending on your bank.
That's the whole policy
There are no conditions attached to the above, and nothing below changes it. The rest of this page is only here to help you avoid needing it.
Two things that cost nothing before you buy
- Try the live demo at alphred.app/showcase. It is the real application running on fictional data — every screen, every feature, before you pay anything.
- Check your hosting. Alphred needs PHP 8.1 or newer, MySQL or MariaDB, and a database user that can create tables. Almost all shared hosting in the Netherlands qualifies. If you are not sure, ask us before buying rather than after — we would rather answer a question than process a refund.
Your statutory rights
This guarantee is offered voluntarily and is more generous than the statutory fourteen-day right of withdrawal for digital content. Nothing in it limits any statutory right you have that cannot be excluded by agreement, including your rights in respect of digital content that is not as described.
Why it is this simple
Alphred is bought once and installed on your own server. There is no account to cancel, no subscription running in the background, and no data of yours sitting on our systems. If it turns out not to be for you, the honest thing is to give you your money back and leave it there.